This article deals with the nexus between bureaucracy and democracy in a management-oriented public sector. The article develops the idea that public administration plays a major role in determining citizens' political attitudes and behaviors. A theoretical model is suggested to examine the...

<title>Abstract</title> This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by...