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~person:"Mohr, Lois A."
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Mohr, Lois A.
Zeithaml, Valarie A.
72
Bitner, Mary Jo
66
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28
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26
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24
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The role of employee effort in satisfaction with service transactions
Mohr, Lois A.
;
Bitner, Mary Jo
- In:
Journal of Business Research
32
(
1995
)
3
,
pp. 239-252
Persistent link: https://www.econbiz.de/10005473997
Saved in:
2
The Role of Employee Effort in Satisfaction with Service Transactions
Mohr, Lois A.
;
Bitner, Mary Jo
- In:
Journal of business research : JBR
32
(
1995
)
3
,
pp. 239-252
Persistent link: https://www.econbiz.de/10006742255
Saved in:
3
Critical Service Encounters: The Employee's Viewpoint
Bitner, Mary Jo
;
Booms, Bernard H.
;
Mohr, Lois A.
- In:
Journal of marketing
58
(
1994
)
4
,
pp. 95-106
Persistent link: https://www.econbiz.de/10006002290
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