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The role of employee effort in satisfaction with service transactions
Mohr, Lois A.; Bitner, Mary Jo - In: Journal of Business Research 32 (1995) 3, pp. 239-252
Persistent link: https://www.econbiz.de/10005473997
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The Role of Employee Effort in Satisfaction with Service Transactions
Mohr, Lois A.; Bitner, Mary Jo - In: Journal of business research : JBR 32 (1995) 3, pp. 239-252
Persistent link: https://www.econbiz.de/10006742255
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Critical Service Encounters: The Employee's Viewpoint
Bitner, Mary Jo; Booms, Bernard H.; Mohr, Lois A. - In: Journal of marketing 58 (1994) 4, pp. 95-106
Persistent link: https://www.econbiz.de/10006002290