"The reality of everyday organizational life is that it is filled with uncertainty, contradictions and paradoxes, yet managers are expected to bring about the impossible: to transform themselves and their colleagues, to design different cultures, to choose the values for their organization, to...

Introduction: the predictable-unpredictability of the world -- Complex models: radical challenge to management orthodoxy -- Complex action: the uncertain outcomes of individuals negotiating in groups -- The complex self: the 'I', 'me' and 'we' -- Complex communication: persuading and being...