The achievement of Millennium Development Goals (MGDs) by 2015 requires significant managerial innovation and creativity, especially in low-income countries where utility inefficiencies are still prevalent. This paper describes approaches that have been used in Uganda's National Water and...

Water service to the urban poor presents challenges to political leaders, regulators and managers. We identify technology mixes of yard taps, public water points (with and without pre-paid meters) to meet alternative constraints, and reflecting populations served and investment requirements....

Performance monitoring based on outputs (customers served, volume delivered, and service quality) has characterized oversight agencies in the water sector. However, Micromanagement and burdensome reporting schemes can curtail operational innovation and creativity. However, in situations where...