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Muralidharan, Etayankara; Bapuji, Hari; Hora, Manpreet - In: European Journal of Marketing 53 (2019) 5, pp. 916-943

Purpose: This study aims to investigate the effects of firm characteristics and crisis characteristics on remedies offered to consumers by firms in the event of a product recall crisis. Design/methodology/approach: Published data on 868 product recalls in the US toy industry from 1988 to 2011...

Persistent link: https://www.econbiz.de/10012068013

Influence of institutional profiles on time to recall

Muralidharan, Etayankara; Bapuji, Hari; Laplume, André O. - In: Management research review 38 (2015) 6, pp. 605-626

Persistent link: https://www.econbiz.de/10011387748

Corporate social "irresponsibility" : are consumers’ biases in attribution of blame helping companies in product-harm crises involving hybrid products?

Carvalho, Sergio W.; Muralidharan, Etayankara; Bapuji, Hari - In: Journal of business ethics : JOBE 130 (2015) 3, pp. 651-663

Persistent link: https://www.econbiz.de/10011340207

Hazard severity and time to recall : evidence from the toy industry

Muralidharan, Etayankara; Hora, Manpreet; Bapuji, Hari - In: Journal of business research : JBR 139 (2022), pp. 954-963

Persistent link: https://www.econbiz.de/10013194301