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Nader, Georg
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Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
Johnson, Michael D.
;
Nader, Georg
;
Fornell, Claes
- In:
Journal of Economic Psychology
17
(
1996
)
2
,
pp. 163-182
Persistent link: https://www.econbiz.de/10005383432
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Expectations, perceived performance, and customer satisfaction for a complex service : the case of bank loans
Johnson, Michael D.
- In:
Journal of economic psychology : research in economic …
17
(
1996
)
2
,
pp. 163-182
Persistent link: https://www.econbiz.de/10001204998
Saved in:
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