Neely, Andy; Richards, Huw; Mills, John; Platts, Ken; … - In: International Journal of Operations & Production Management 17 (1997) 11, pp. 1131-1152
Describes the development and testing of a framework which can assist in the process of designing performance measures. Grounds the framework in the relevant literature and explains how it was developed and tested through a series of action research projects involving collaborators primarily...