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~person:"Neuhaus, Patricia"
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Kundenorientierung und Leistun...
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Advances in services marketing
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Das Qualitative Zufriedenheitsmodell : (QZM)
Stauss, Bernd
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1995
Persistent link: https://www.econbiz.de/10000564872
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The dissatisfaction potential of satisfied customers : the qualitative satisfaction model
Stauss, Bernd
- In:
Advances in services marketing
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(pp. 111-131)
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1997
Persistent link: https://www.econbiz.de/10001297067
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Interne Kunden-Lieferanten-Beziehungen
Neuhaus, Patricia
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1996
Persistent link: https://www.econbiz.de/10004313167
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