Gotzamani, Katerina D.; Tsiotras, George D.; Nicolaou, Maria - In: The TQM Magazine 19 (2007) 5, pp. 388-402
Purpose – The purpose of this paper is to identify ISO 9001's contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model. Design/methodology/approach – Empirical research was conducted in Cypriot ISO 9001 certified organizations to evaluate...
