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An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi; Norizan Mat Saad; Mahmod Sabri Haron - In: International journal of services and operations management 11 (2012) 1, pp. 13-34
Persistent link: https://www.econbiz.de/10009427084
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New marketing definition : a future agenda for low cost carrier airlines in Indonesia
Fernando, Yudi; Norizan Mat Saad; Mahmod Sabri Haron - In: Business strategy series 13 (2012) 1, pp. 31-40
Persistent link: https://www.econbiz.de/10009487848
Cover Image
New marketing definition : a future agenda for low cost carrier airlines in Indonesia
Fernando, Yudi; Norizan Mat Saad; Mahmod Sabri Haron - In: Business strategy series 13 (2012) 1, pp. 31-40
Persistent link: https://www.econbiz.de/10009896506
Cover Image
An extension of internal service quality concept : lesson from the best low-cost carrier in the six regions of the world
Fernando, Yudi; Norizan Mat Saad; Mahmod Sabri Haron - In: International journal of services and operations management 11 (2012) 1, pp. 13-34
Persistent link: https://www.econbiz.de/10009868976