Part I: Introduction -- Chapter 1: Introduction -- Part II: Entrepreneurial Intentions and Customer Management Issues -- Chapter 2: Dynamics of Final Year Students’ Entrepreneurial Inclination: Does Understanding of Entrepreneurship Matter? -- Chapter 3: Understanding Customer Service for...

Chapter 1: Overview of Social Media and Africa’s Public Sector -- Chapter 2: Exploring Facets of Africa’s Public Sector’s Dance with Social Media -- Chapter 3: Main Objectives and Expectations for the Use of Social Media in the Public Sector in Africa -- Chapter 4: Catalysts for Social...

Chapter 1 - Why Customer Service Matters to Africa's DevelopmentChapter 2 - Customer Delivery During a Pandemic: Citizens and Health Workers Perceptions of State Covid-19 Interventions in GhanaChapter 3 - Customer Service in GhanaChapter 4 - Customer Experience in Higher Education Institutions:...