The article examines developments in the French large food retailers’ logistical systems and questions the validity of the conventional pattern where the maturation of logistical systems leads firms to grant priority to service quality, by continuously improving their performances in this...

The relationships between large retailers and manufacturers are often perceived as conflicting, as part of a fierce struggle to get a share of value added. To extend its market power, the retailer develops a short-term vision of exchange, with no will of long-term commitment. However, the...