In this research, we provide a comprehensive examination regarding outsourcing policies and decisions by conducting a systematic analysis from macro to micro level. At the macro level, we utilize a BOCR-based (Benefit, Opportunity, Cost, Risk) Analytical Network Process (ANP) model to find the...

The purpose of this dissertation is to develop an instrument to measure the quality, quality changes and the efficiency of a service system with dependency loops on an ongoing basis in order to provide timely feedback for decision-makers and to set the basis for a continuous improvement cycle....