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Managing outsourcing in library and information services
Pantry, Sheila; Griffiths, Peter - 2004
Persistent link: https://www.econbiz.de/10002039227
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The complete guide to preparing and implementing service level agreements
Pantry, Sheila; Griffiths, Peter - 1997
Persistent link: https://www.econbiz.de/10004334133
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The complete guide to preparing and implementing service level agreements
Pantry, Sheila; Griffiths, Peter - 2003 - 2. ed., repr.
Persistent link: https://www.econbiz.de/10004720556