Enterprise Systems (ES) or Enterprise Resource Planning (ERP) Systems have been widely adopted by organizations around the world with the global market revenue estimated by AMR Research (2009) at 37.5 billion US dollars in 2008 and is expected to continue growing. Given the huge investments made...

The intensity of market competition, the ever increasing demand for shortening time to market and the pressure of first mover advantage are forcing businesses to develop non-imitable sources of value creation. Information technology (IT) plays a key role as a necessary, but not sufficient,...