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Patterson, Paul G.
Ngo, Liem Viet
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In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
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2
Professionals' interpersonal communications style : does it matter in building client psychological comfort?
Rawi Roongruangsee
;
Patterson, Paul G.
;
Ngo, Liem Viet
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 379-397
Persistent link: https://www.econbiz.de/10013407511
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A collision of strategic orientations : entrepreneurial orientation and customer relationship orientation in a collectivist cultural context
Ngo, Liem Viet
;
Shinkle, George A.
;
Patterson, Paul G.
- In:
Australian journal of management
49
(
2024
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10014578067
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