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Analyzing Customer Experience from Their Complaints Using Data Mining Technique

Singh, Ranjit; Agarwal, Suman; Paul, Justin; Pandiya, … - 2022

The main objective of this research is to identify the customers’ negative experiences extracted from the customers’ complaints of diagnostic centres using data mining tools. The paper uses customers’ complaints data raised against reputed clinics on the complaints’ website. The research...

Persistent link: https://www.econbiz.de/10014082441

Perceived usefulness of online customer reviews : a review mining approach using machine learning & exploratory data analysis

Guha Majumder, Madhumita; Gupta, Sangita Dutta; Paul, Justin - In: Journal of business research : JBR 150 (2022), pp. 147-164

Persistent link: https://www.econbiz.de/10013365607

Frugal innovations : a multidisciplinary review & agenda for future research

Dabić, Marina; Obradović, Tena; Vlačić, Božidar; … - In: Journal of business research : JBR 142 (2022), pp. 914-929

Persistent link: https://www.econbiz.de/10013169472

Consumer ethics : a review and research agenda

Hassan, Syed Masroor; Rahman, Zillur; Paul, Justin - In: Psychology & marketing 39 (2022) 1, pp. 111-130

Persistent link: https://www.econbiz.de/10012796079

Innovation implementation in Asia-Pacific countries : a review and research agenda

Shiwangi Singh; Paul, Justin; Dhir, Sanjay - In: Asia Pacific business review 27 (2021) 2, pp. 180-208

Persistent link: https://www.econbiz.de/10012515102

Literature reviews on Asia Pacific Business and Management Research

Rowley, Chris (ed.); Paul, Justin (ed.) - 2021

Persistent link: https://www.econbiz.de/10012515140

Trade credit research before and after the global financial crisis of 2008 : a bibliometric overview

Pattnaik, Debidutta; Hassan, M. Kabir; Kumar, Satish; … - In: Research in international business and finance 54 (2020), pp. 1-24

Persistent link: https://www.econbiz.de/10012581395

Bandwagon effect revisited : a systematic review to develop future research agenda

Bindra, Sunali; Sharma, Deepika; Parameswar, Nakul; … - In: Journal of business research : JBR 143 (2022), pp. 305-317

Persistent link: https://www.econbiz.de/10013194539

The role of organismic integration theory in marketing science : a systematic review and research agenda

Gilal, Faheem Gul; Paul, Justin; Gilal, Naeem Gul; … - In: European management journal 40 (2022) 2, pp. 208-223

Persistent link: https://www.econbiz.de/10013198088

Meta-analysis and traditional systematic literature reviews : what, why, when, where, and how?

Paul, Justin; Barari, Mojtaba - In: Psychology & marketing 39 (2022) 6, pp. 1099-1115

Persistent link: https://www.econbiz.de/10013280058