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Defining and measuring productivity and the public sector : managerial perceptions

Linna, Paula; Pekkola, Sanna; Ukko, Juhani; Melkas, Helinä - In: International journal of public sector management : IJPSM 23 (2010) 3, pp. 300-320

Persistent link: https://www.econbiz.de/10008698662

Utilisation of performance measurement information in management : top manager perspective

Pekkola, Sanna; Rantanen, Hannu - In: International journal of business performance management 15 (2014) 1, pp. 23-34

Persistent link: https://www.econbiz.de/10011302573

Performance measurement approach to show the value for the customer in an industrial service network

Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International journal of business performance management 16 (2015) 2/3, pp. 214-229

Persistent link: https://www.econbiz.de/10011317292

Measuring the effectiveness and innovative capability : case Lahti University Consortium

Pekkola, Sanna; Ukko, Juhani - In: European financial and accounting journal : EFAJ 3 (2008) 3, pp. 62-78

The aim of this study is to create a measurement system for evaluating the effectiveness and innovative capability of the Lahti University Consortium. The Lahti University Consortium is a network university, which was established by four Finnish universities and offers services provided by...

Persistent link: https://www.econbiz.de/10011459324

A framework for a customer approach to performance measurement in a service context

Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220

Persistent link: https://www.econbiz.de/10011522569

Impacts of using a performance measurement system in supply chain management : a case study

Laihonen, Harri; Pekkola, Sanna - In: International journal of production research 54 (2016) 17/18, pp. 5607-5617

Persistent link: https://www.econbiz.de/10011530327

A maturity model for evaluating an organisation's reflective practices

Pekkola, Sanna; Hildén, Sanna; Rämö, Johanna - In: Measuring business excellence : the journal of … 19 (2015) 4, pp. 17-29

Persistent link: https://www.econbiz.de/10011449602

Performance measurement system implementation in a turbulent operating environment

Pekkola, Sanna; Saunila, Minna; Rantanen, Hannu - In: The international journal of productivity and … 65 (2016) 7, pp. 947-958

Persistent link: https://www.econbiz.de/10011620350

Designing a performance measurement system for collaborative network

Pekkola, Sanna; Ukko, Juhani - In: International journal of operations & production … 36 (2016) 11, pp. 1410-1434

Persistent link: https://www.econbiz.de/10011628662

Measuring performance of a service system : from organizations to customer-perceived performance

Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 73-86

Persistent link: https://www.econbiz.de/10010417496