Social network theories (e.g. Granovetter 1973, Burt 1992) and information richness theory (Daft & Lengel 1987) have both been used independently to understand knowledge transfer in information intensive work settings. Social network theories explain how network structures covary with the...

Researchers have recently been able to understand organizations at an unprecedented level of detail using new digital records and electronic communication data. However, while digital communication is important in the modern workplace, face-to-face interaction still represents a large and...