Much of the life of cities is the interaction of deeply embedded structures--of buildings, infrastructures and social relations--with the flows of people, commodities and ideas. The growth in recent decades of intense telecommunications has added a dimension which calls for new understandings,...

This study investigated selected work-performance data of a large call centre using the entrepreneurial business planning paradigm as a theoretical framework and tested the hypothesis that levels of productivity would be different for each group between workers with a disability and workers...