Many intensive care units (ICUs) face overcrowding. One response to this overcrowding is to bump ICU patients to other departments of the hopsital to make room for new patient arrivals. Such bumping clearly has the potential to reduce quality care. In this paper we develop a stochastic model of...

The wide spread adoption of ERP systems together with customer relationship management applications has increased the ability of a firm to share operational data with customers. In this paper we analyze the factors that determine whether or not this information sharing will benefit the firm. We...

This paper examines the staffing, division of labor, and resulting profitability of primary care physician practices. We develop a theoretical model of how practice profit is determined by the number and mix of support staff and how tasks are delegated to support staff. A key element of the...