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Managerialism and the public services : the Anglo-American experience
Pollitt, Christopher - 1990 - 1. publ.
Persistent link: https://www.econbiz.de/10000804092
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Quality improvement in European public services : concepts, cases and commentary
Pollitt, Christopher (ed.); Bouckaert, Geert (ed.) - 1995 - 1. publ.
Persistent link: https://www.econbiz.de/10000541239
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Continuity and change in public policy and management
Pollitt, Christopher; Bouckaert, Geert - 2009
Persistent link: https://www.econbiz.de/10003851544
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Industrielles Produkt- und Prozeßdesign für Verwaltungs-Dienstleistungen
Kraemer, Wolfgang; Köppen, Alexander; Scheer, … - In: New Public Management, (pp. 217-253). 1998
Persistent link: https://www.econbiz.de/10001323390
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An integrated framework for public service provision in smart cities
Wirtz, Bernd W.; Müller, Wilhelm M. - In: International journal of public sector performance … 11 (2023) 3, pp. 310-340
Persistent link: https://www.econbiz.de/10014313370
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Digital government : strategy, government models and technology
Wirtz, Bernd W. - 2022
Part I: Concept and Strategy of Digital Government -- 1. Introduction -- 2. The Information Society and Digital Government -- 3. The Concept and Strategy of Digital Government -- 4. Digital Transformation and Digital Organization -- Part II: Technology, Smart City and Digital Government Models...
Persistent link: https://www.econbiz.de/10013392541