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Managerialism and the public services : the Anglo-American experience
Pollitt, Christopher - 1990 - 1. publ.
Persistent link: https://www.econbiz.de/10000804092
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Industrielles Produkt- und Prozeßdesign für Verwaltungs-Dienstleistungen
Kraemer, Wolfgang; Köppen, Alexander; Scheer, … - In: New Public Management, (pp. 217-253). 1998
Persistent link: https://www.econbiz.de/10001323390
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Kundenorientierung in Industrie, Dienstleistung und Verwaltung
Scheer, August-Wilhelm; Kraemer, Wolfgang; Nüttgens, Markus - In: Rechnungswesen und EDV : Kundenorientierung in …, (pp. 3-26). 1996
Persistent link: https://www.econbiz.de/10001293139
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Continuity and change in public policy and management
Pollitt, Christopher; Bouckaert, Geert - 2009
Persistent link: https://www.econbiz.de/10003851544
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The evolving narratives of public management reform : 40 years of reform white papers in the UK
Pollitt, Christopher - In: Public management review 15 (2013) 6, pp. 899-922
Persistent link: https://www.econbiz.de/10010204828
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Rechnungswesen und EDV : Kundenorientierung in Industrie, Dienstleistung und Verwaltung
Scheer, August-Wilhelm (ed.) - 1996
Persistent link: https://www.econbiz.de/10014273115
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Quality improvement in European public services : concepts, cases and commentary
Pollitt, Christopher (ed.); Bouckaert, Geert (ed.) - 1995 - 1. publ.
Persistent link: https://www.econbiz.de/10000541239