Much of the Knowledge Management (KM) literature assumes that all relevantknowledge can be represented as information and 'managed'. But the meaning of informationis always context-specific and open to subsequent reinierpretation. Moving over time or betweencontexts affords scope for new...

Trust, rather than being simply a resource for establishing collaborative relationships between organizations,is an essential component of their constitution. At base, trust involves interpersonal relations of a specifictype. These are relations where there is sufficient probability that a...

Most contemporary total quality management (TQM) practice is influenced, directly or indirectly, bystructured, acontextual and standardized quality models. The present paper focuses on the strategicintroduction of one such model, namely the Swedish Institute for Quality (SIQ) model for...