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Service quality
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Prentice, Catherine
Bruhn, Manfred
111
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Han, Heesup
46
Stauss, Bernd
46
Hanushek, Eric Alan
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Mattila, Anna S.
44
Rivkin, Steven G.
43
Prybutok, Victor R.
41
Bauer, Hans H.
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Grönroos, Christian
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Brekke, Kurt R.
37
Gravelle, Hugh
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Meffert, Heribert
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Sharma, Piyush
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Wirtz, Jochen
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Edvardsson, Bo
33
McColl-Kennedy, Janet R.
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Shahin, Arash
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Benkenstein, Martin
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Pathak, Parag A.
29
Woratschek, Herbert
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Hanushek, Eric A.
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Staiger, Douglas
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Rockoff, Jonah E.
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Usman, Osly
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Figlio, David N.
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Meyer, Anton
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Berry, Leonard L.
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Van Reenen, John
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Hadwich, Karsten
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Journal of retailing and consumer services
11
International journal of hospitality management
5
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
2
Psychology & marketing
2
Services marketing quarterly
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International Journal of Contemporary Hospitality Management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
34
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1
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
Saved in:
2
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
3
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
Saved in:
4
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
5
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
6
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
7
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
8
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
9
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
10
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
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