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Benchmarking and operational performance: Some empirical results
Voss, Christopher A.; Ählström, Pär; Blackmon, Kate - In: International journal of operations & production … 17 (1997) 9-10, pp. 1046
Persistent link: https://www.econbiz.de/10006850723
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Quality management re-visited: a reflective review and agenda for future research
Sousa, Rui; Voss, Christopher A. - In: Journal of operations management : publ. quarterly by … 20 (2002) 1, pp. 91-110
Persistent link: https://www.econbiz.de/10006975154
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Rethinking paradigms of service: Service in a virtual environment
Voss, Christopher A. - In: International journal of operations & production … 23 (2003) 1, pp. 88-104
Persistent link: https://www.econbiz.de/10006824197
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The effects of service failures and recovery on customer loyalty in e-services: An empirical investigation
Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 29 (2009) 7-8, pp. 834
Persistent link: https://www.econbiz.de/10008326475
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Contingency research in operations management practices
Sousa, Rui; Voss, Christopher A. - In: Journal of operations management : publ. quarterly by … 26 (2008) 6, pp. 697-713
Persistent link: https://www.econbiz.de/10008113392
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Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation
Sousa, Rui; Voss, Christopher A. - In: International journal of operations & production … 27 (2007) 9, pp. 974-998
Persistent link: https://www.econbiz.de/10007762591
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Learning from the first Operations Management textbook
Voss, Christopher A. - In: Journal of operations management : publ. quarterly by … 25 (2007) 2, pp. 239-247
Persistent link: https://www.econbiz.de/10007603394
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Including Engineering in Operations Strategy
Voss, Christopher A.; Winch, Graham M. - In: Production and operations management : an international … 5 (1996) 1, pp. 78-90
Persistent link: https://www.econbiz.de/10007208038
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Quality Management: Universal of Context Dependent: An Empirical Investigation Across the Manufacturing Strategy Spectrum
Sousa, Rui; Voss, Christopher A. - In: Production and operations management : an international … 10 (2001) 4, pp. 383-404
Persistent link: https://www.econbiz.de/10007169218
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NSD Processes and Practices in Experiential Services
Zomerdijk, Leonieke G.; Voss, Christopher A. - In: The journal of product innovation management : an … 28 (2011) 1, pp. 63-81
Persistent link: https://www.econbiz.de/10008769509