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The last mile challenge : evaluating the effects of customer density and delivery window patterns
Boyer, Kenneth K.; Prud'homme, Andrea M.; Chung, Wenming - In: Journal of business logistics : JBL 30 (2009) 1, pp. 185-201
Persistent link: https://www.econbiz.de/10003868711
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An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.; Boyer, Kenneth K.; Hult, G. Tomas M. - In: Direct marketing : an international journal 1 (2007) 2, pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
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A comparison of in-store vs. online grocery customers
Prud'homme, Andrea M.; Boyer, Kenneth K. - In: Grocery e-commerce : consumer behaviour and business …, (pp. 79-96). 2005
Persistent link: https://www.econbiz.de/10003150106