Bouranta, Nancy; Psomas, Evangelos L.; Pantouvakis, Angelos - In: The TQM Journal 29 (2017) 1, pp. 147-166
Purpose The purpose of this paper is to enrich the existing literature by determining the underlying structure (latent factors) of total quality management (TQM) practices and their impact on company performance outcomes in the Greek hotel industry. Design/methodology/approach The research...