Malairajan, R. A.; Ganesh, K.; Punnniyamoorthy, M.; … - In: International Journal of Information Systems and Supply … 6 (2013) 4, pp. 77-101
In today’s highly competitive and demanding environment, the pressure on both public and private organizations is to achieve a better way to deliver values to end customers. There has been a growing recognition that the two goals, cost reduction and customer service are achieved through...