Online reviews and discussions play a significant role in influencing decisions made by users in day-to-day life. However, the presence of reviewers who deliberately post fake or deceptive reviews for financial or other gains negatively impacts both users and businesses. Unfortunately,...

In order to deliver real-time performance feedback to support rapid innovation, companies are replacing annual-review based performance management with systems that enable frequent and continuous evaluation. Mobile applications enable employees to give, seek, and receive real-time,...

Two commonly used pricing models in the supplier-retailer setting are the agency pricing model and the wholesale pricing model. In the agency pricing model, the supplier sets the price, whereas in the wholesale pricing model, the price is set by the retailer. In this paper, we focus on the...

The performance of prediction markets depends crucially on the quality of user contribution. A social media-based prediction market can utilize aspects of social effects to improve users' contribution quality. Drawing upon literature from diverse areas such as prediction markets, knowledge...

Question-Answer (Q&A) forums are gaining popularity as a user-engagement tool to drive traffic on multi-service portals. In a platform market model, demand-side users seek answers from the supply-side users, since such answers can indicate value offered, reduce buyer uncertainty and offer social...

Firms of all sizes are trying to “join the conversation” on social media platforms, such as Twitter and Facebook, and are increasingly trademarking hashtags related to their products and brands. This new practice of trademarking hashtags has produced an important opportunity for empirical...

Care coordination involves shaping patient care activities and sharing information among all participants concerned with a patient’s care to achieve safe and effective care. The objectives of care coordination are to promote sharing of patients’ clinical information, keep patients and...