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Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality and innovation 2 (2012/14) 2, pp. 105-119

Persistent link: https://www.econbiz.de/10010361613

A study of total quality management and supply chain management practices

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: The international journal of productivity and … 60 (2011) 3, pp. 268-288

Persistent link: https://www.econbiz.de/10009159478

Total quality management in service sector : a literature review

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of business innovation and research 6 (2012) 3, pp. 259-301

Persistent link: https://www.econbiz.de/10009551662

An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: International journal of quality & reliability management 30 (2013) 3, pp. 280-318

Persistent link: https://www.econbiz.de/10009730003

Prioritising the practices of total quality management : an analytic hierarchy process analysis for the service industries

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Total quality management & business excellence : an … 22 (2011) 12, pp. 1331-1351

Persistent link: https://www.econbiz.de/10009411422

Developing new services for 3PL services providers using fuzzy QFD : a LOGINET case study

Qureshi, M. N.; Abdelhadi, Abdelhakim; Shakoor, Mwafak - In: The IUP journal of supply chain management : IJSCM 11 (2014) 3, pp. 7-38

Persistent link: https://www.econbiz.de/10010424415

Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - In: Benchmarking : an international journal ; BIJ 18 (2011) 4, pp. 563-587

Persistent link: https://www.econbiz.de/10009270497

Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry

Talib, Faisal; Rahman, Zillur; Qureshi, M. N.; … - In: International journal of services and operations management 10 (2011) 1, pp. 94-118

Persistent link: https://www.econbiz.de/10009300089

Analysis of Total Quality Management Practices in Manufacturing and Service Sectors

Talib, Faisal - 2016

Quality gurus such as Juran, Deming and Crosby have advocated various methodologies for business success and single out some quality practices. These practices have a positive impact on business performance in both manufacturing and service sectors.This paper attempts to identify the TQM...

Persistent link: https://www.econbiz.de/10012999311

A Study of Total Quality Management and Supply Chain Management Practices

Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - 2016

Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices....

Persistent link: https://www.econbiz.de/10014129757