Total Performance Scorecard -- Reading and assessment instructions -- Contents -- Introduction -- The principles underlying this book -- What does self-assessment mean for an organisation? -- What can you gain? -- Fundamental Concepts of Excellence - 2013 -- Total Performance Scorecard andthe...

Total Performance Scorecard -- Reading and assessment instructions -- Contents -- Introduction -- The principles underlying this book -- What does self-assessment mean for an organisation? -- What can you gain? -- The Business Excellence Framework -- Total Performance Scorecard and the Business...

Total Performance Scorecard -- Reading and assessment instructions -- Contents -- Introduction -- The Principles Underlying this Book -- What does Self-assessment Mean for an Organisation? -- What Can You Gain? -- The Malcolm Baldrige Performance Excellence Framework -- Total Performance...