Purpose: The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective. Design/methodology/approach: The research was conducted in two successive steps. First, a literature review was...

Purpose: The aim of this study is to investigate the outcomes of a leading Swedish truck maker (referred to as “TruckCo” for confidentiality reasons) providing lean training to its strategic suppliers. Design/methodology/approach: A single in-depth case study is conducted, using on-site...