Sterman, John D.; Repenning, Nelson P.; Kofman, Fred - In: Management Science 43 (1997) 4, pp. 503-521
Recent evidence suggests the connection between quality improvement and financial results may be weak. Consider the case of Analog Devices, Inc., a leading manufacturer of integrated circuits. Analog's TQM program was a dramatic success. Yield doubled, cycle time was cut in half, and product...