Navarro García, Antonio; Reyes-García, María Eugenia; … - In: Investigaciones europeas de Dirección y Economía de … 20 (2014) 2, pp. 87-94
The main objective of this study is to determine the influence of service quality on satisfaction of football spectators, looking scarcely investigated in the literature. The results, from a sample of 700 spectators at a football club of the Spanish First Division, reveal three main conclusions:...
