Daugherty, Patricia J.; Richey, R. Glenn; Genchev, Stefan E. - In: Transportation Research Part E: Logistics and … 41 (2005) 2, pp. 77-92
A survey of businesses in the automobile aftermarket industry provided insights into how reverse logistics performance can be influenced by a few key strategic decisions. Resource commitment is critical to program performance. However, it is important that the resources be focused on developing...
