Advances in telecommunications and E-business technologies are enabling rapidly changing firm boundaries and large-scale reorganization of business processes. Business processes consist increasingly of information that is, or can be, digitized and transmitted from and to virtually anywhere in...

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality...

The quality of service which could be delivered by the U.S. healthcare system is in contrast with the customer’s perceived expectations and reported levels of satisfaction. Due to the uncertainty about stakeholder views and the anomaly of the third-party payment system, healthcare service...

Since 1996, several major free ISP services have been founded in the US and elsewhere, including Spinway, Inc. Spinway's services were offered primarily through, and under the name of, large consumer companies such as Yahoo!, KMart, Costco, Spiegel, Barnes & Noble, Ace Hardware, and NBC among...

It is the purpose of this paper to investigate effects of adding randomization to a memory-based heuristic. The algorithms we propose are applied to the Capacitated Minimum Spanning Tree problem (CMST), and we study the combined effects of simultaneously applying a memory-based and a...

In this paper we propose a hybrid memory adaptive heuristic for solving the Capacitated Minimum Spanning Tree (CMST) problem. We augment the problem formulation with additional non-redundant constraints via use of adaptive memory, to improve upon the performance of an elementary heuristic (the...

Much interest exists in broadband network services to deliver a variety of products to consumers, such as Internet access, telephony, interactive TV, and video on demand. Due to its cost efficiency, Hybrid Fiber Coaxial (HFC) technology is currently being considered by most Telcos and cable...

In this paper, we propose a new method for partitioning a graph into an unspecified number of Hamiltonian subgraphs with minimum and maximum size requirements on the subgraphs. We refer to this problem as the cardinality constrained covering traveling salesman problem (CCC-TSP). Special cases of...

Outsourcing coupled with technology that enables data to reside anywhere has opened up new challenges to the protection of personal privacy. Privacy laws differ internationally as does the value different cultures place on personal privacy. Such differences have implications for government as...

Dr. Paul P. Maglio makes an excellent point: he calls for more research on the intersection of the firm's external capabilities and resources with those of the customer. In Rolland, Patterson, and Ward's previous paper, they created a starting point for a line of thinking similar in spirit to...