The objective of this thesis is to contribute to a better understanding of decision processes in a complex system, by analysing how systemic interventions produce changes in the decision-making process followed by individuals. More precisely, this research analyses the potential effects of the...

We explore Information and Communication Technology (ICT) support to organizational improvisation during crisis response by completing three studies. The first study confirms diversity in research on improvisation and suggests that author’s perspectives on improvisation diverge with respect to...