This book provides one of the first interdisciplinary reviews of the relationship between services, globalisation and trade liberalisation as we enter the twenty-first century. Written by academics and policymakers, it contains a detailed analysis of the characteristics of service trade and of...

Service outsourcing is a well-known process that has been occurring since the early years of the 20th century and should be conceptualised as a standard procurement event. The distinction between service outsourcing and service offshoring is perhaps misleading as it confuses geography with the...

This paper provides a critical analysis of European service research. The paper reviews the state of service research in 1991 and critically evaluates the subsequent two decades of academic research. The paper then identifies key research challenges that must be addressed over the next decade....