This paper investigates the review processes when customers have complained about conditions proposed by a monopolistic firm. This is accomplished by first developing a theoretical model that considers two possible types of regulators: one who only cares about her career and one who cares about...

We investigate how public bureaucrats influence outcomes in regulated markets when they resolve price disputes. It has previously been demonstrated that regulators cause biased outcomes when they have short office terms, i.e. when they have relatively strong career concerns (Leaver, 2009). This...