Sastre Castillo, Miguel Ángel; Danvila Del Valle, Ignacio - In: Employee Relations 39 (2017) 5, pp. 683-698
Purpose The purpose of this paper is to investigate the relationship between emotional intelligence (EI), organizational affective commitment (AC), and performance at low-skilled back office positions. Design/methodology/approach In all, 397 participants in low-skilled back office positions from...
