Schmidberger, Stephan; Bals, Lydia; Hartmann, Evi; … - In: International Journal of Production Economics 117 (2009) 1, pp. 104-116
The liberalization of ground handling in Europe forces airports to assess their performance relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop a...