Schreyer, Dominik; Schmidt, Sascha Leonard; Torgler, Benno - 2020 - This version: October 01, 2020
Because no-show behavior typically leads to operational inefficiencies and thus diminishing returns for service firms, a growing number of authors have demonstrated the potential of using reminders to reduce no-show rates. In this study, by examining the behavioral responses of 13,911 season...
