The rapid growth of electronic commerce increases the potential for conflicts over contracts which have been entered into online (e.g. about price, late delivery, defects, specifications ...). Thus, the use of online dispute resolution (ODR) mechanisms to resolve such e-commerce conflicts is...

ODR systems can be considered to be a very specific kind of Web services, requiring the support of new types of communication adapted to dispute resolution processes (negotiation, mediation, and arbitration) and corresponding to security mechanisms such as integrity and confidentiality of data....

This report seeks to assess both legally and technologically the first experiments in online dispute resolution and to formulate, on this basis, recommendations for the improvement of dispute settlement mechanisms using information technology. It involves, first, a review of the existing...

Thomas Schultz ... gave ... a paper that went through many of the practical issues placing ADR on-line ranging from obstacles to implementation and efficacy to financial structures and technological architecture. [He] concluded that to make cyberspace a complete market place ODR mechanisms were...

Online dispute resolution systems can be effective in a way that courts, mostly, cannot, because they operate on much smaller costs. When connected to self-enforcement mechanisms, ODR systems could create a global law without a state, a whole new, independent and transnational legal order: the...

In cyberspace, parties meet that would often not have met in the offline world, because they physically live in far-away countries or on different continents. Outside cyberspace, ordinary consumers do usually not enter international agreements. In cyberspace, they engage in small or medium...

The use of information technology modifies several aspects of complaints handling systems and dispute resolution mechanisms. The present article reviews some of these modifications by focusing on two specific aspects: complaint filing processes and online dispute resolution systems. The...

The America's Cup is one of the most prestigious and oldest sports events in the world. The stakes involved are huge, be it only in financial terms. Moreover, it is organized in an almost entirely autonomous fashion, in the sense that the respective defender of the Cup (the sailing club that...

The article explains reasons why governmental regulation of online dispute resolution (ODR) would be so beneficial. Essentially, in order to maximize the benefits of the ODR model, the author believes that the government can and should regulate the practice. This article is different from most...

Specific to our epoch is a general acceleration of time in society, a trend towards the "ever urgent", which is due among many other factors to the development of electronic means of communication. This general phenomenon is more precisely an acceleration of social time (i.e. the rhythm at which...