Servera Francés, D.; Gil Saura, Irene; Fuentes Blasco, M. - In: Investigaciones Europeas de Dirección y Economía de … 15 (2009) 3, pp. 33-54
This paper focuses on the study of the ICT applied to the role of logistics in companies relationships, therefore a deeper analysis will be carried out on how the ICT affect the traditional chain of consequences: Service Quality - Value - Satisfaction - Loyalty. The SEM analysis is used in order...
