Kakouris, Andreas; Sfakianaki, Eleni - In: International Journal of Productivity and Performance … 68 (2019) 2, pp. 447-463
Purpose: The purpose of this paper is to investigate the motives for obtaining an ISO 9000-certified quality management system in small and medium enterprises (SMEs) and whether such motives differ between large companies and SMEs. Design/methodology/approach: This study employed a qualitative...