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~person:"Shahin, Arash"
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Service quality
29
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Shahin, Arash
Bruhn, Manfred
146
Homburg, Christian
110
Kumar, V.
81
Han, Heesup
78
Siciliani, Luigi
76
Huber, Frank
61
Mattila, Anna S.
61
Verhoef, Peter C.
60
Bauer, Hans H.
59
Stauss, Bernd
57
Propper, Carol
53
Straume, Odd Rune
52
Herrmann, Andreas
50
Hollebeek, Linda D.
50
Piller, Frank T.
46
Svensson, Göran
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Gil Saura, Irene
44
Prentice, Catherine
44
Prybutok, Victor R.
44
Krafft, Manfred
43
Rivkin, Steven G.
43
Palmatier, Robert W.
41
Keuschnigg, Christian
39
Mittal, Vikas
38
Thaichon, Park
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Brekke, Kurt R.
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Edvardsson, Bo
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Grewal, Dhruv
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Stock-Homburg, Ruth
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Usman, Osly
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35
Smith, Alan D.
35
Reichwald, Ralf
34
Wiedmann, Klaus-Peter
34
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33
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International journal of productivity and quality management : IJPQM
12
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
International journal of business information systems : IJBIS
2
International journal of quality & reliability management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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1
Benchmarking : an international journal ; BIJ
1
International journal of business excellence : IJBEX
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International journal of process management and benchmarking : IJPMB
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ECONIS (ZBW)
34
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2
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1
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
2
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
3
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
4
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
5
The relationship between quality and productivity : a new perspective
Shahin, Arash
- In:
International journal of productivity and quality …
3
(
2008
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
Saved in:
6
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
7
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
8
Service quality gaps & Six Sigma
Dehghan, Ali
;
Shahin, Arash
;
Zenouzi, Bahman
- In:
Journal of management research
4
(
2012
)
1
,
pp. 1-11
Persistent link: https://www.econbiz.de/10009725902
Saved in:
9
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
Saved in:
10
Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP
Shahin, Arash
;
Pool, Javad Khazaei
;
Poormostafa, Mehdi
- In:
International journal of business information systems : …
15
(
2014
)
1
,
pp. 84-104
Persistent link: https://www.econbiz.de/10010381563
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