Jalilvand, Mohammad Reza; Khazaei Pool, Javad; … - In: Tourism Review 74 (2019) 4, pp. 872-884
Purpose: This study aims to provide a better understanding of how information technology (IT) competency and knowledge management (KM) contribute to service supply chain (SSC) (coordination, collaboration and efficiency) practices in the hospitality industry. Design/methodology/approach:...