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~person:"Sharma, Piyush"
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Service quality, experiential...
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Consumer behaviour
48
Konsumentenverhalten
47
Customer satisfaction
26
Service quality
26
Dienstleistungsqualität
21
Kundenzufriedenheit
20
Cross-cultural management
9
Interkulturelles Management
9
Beziehungsmarketing
8
Relationship marketing
8
Cultural identity
7
Customer service
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Kulturelle Identität
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Kundenservice
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USA
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United States
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Intercultural service encounters
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China
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Cross-cultural competence
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Product counterfeiting
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Produktpiraterie
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Auslandsverlagerung
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Brand image
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Brand management
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Complaint management
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Dienstleistungssektor
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Einzelhandel
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Großbritannien
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Hong Kong
4
Hongkong
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India
4
Indien
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Intercultural
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Lieferantenmanagement
4
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research-article
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English
69
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Sharma, Piyush
Han, Heesup
138
Mattila, Anna S.
128
Belk, Russell W.
114
Huber, Frank
106
Bauer, Hans H.
105
Phau, Ian
105
Grunert, Klaus G.
102
Homburg, Christian
99
Bruhn, Manfred
98
Herrmann, Andreas
90
Lusk, Jayson L.
85
Wiedmann, Klaus-Peter
85
Usman, Osly
84
Foxall, Gordon R.
82
Khare, Arpita
82
Grewal, Dhruv
81
Gierl, Heribert
80
Sheth, Jagdish N.
78
Dwivedi, Yogesh Kumar
77
Siciliani, Luigi
76
Laroche, Michel
74
Loureiro, Sandra Maria Correia
73
Walsh, Gianfranco
72
Bagozzi, Richard P.
69
Spiller, Achim
69
Nayga, Rodolfo M.
68
Agarwal, Sumit
67
Jang, Soocheong
67
Septianto, Felix
67
Stavins, Joanna
66
Verhoef, Peter C.
66
Paul, Justin
64
Wansink, Brian
63
Bruwer, Johan
62
Mittal, Vikas
61
Rajagopal
59
Ko, Eunju
58
Chintagunta, Pradeep K.
57
Janssen, Maarten C. W.
57
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The journal of services marketing
11
Journal of Services Marketing
8
Journal of business research : JBR
8
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of retailing and consumer services
4
Journal of international consumer marketing
3
Journal of marketing management : MM
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of service management
2
Journal of service research : JSR
2
A Research Agenda for Service Marketing
1
Branding and sustainable competitive advantage : building virtual presence
1
Contemporary research in e-branding
1
Handbook of research on Asian business
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of Service Management
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Palgrave pivot
1
Psychology & marketing
1
Springer eBook Collection
1
SpringerLink / Bücher
1
The journal of product & brand management
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ECONIS (ZBW)
60
Other ZBW resources
9
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1
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
2
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
3
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
4
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
5
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
6
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
7
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
8
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
9
Are strong brands a source of competitive advantage in the virtual world?
Sharma, Piyush
- In:
Branding and sustainable competitive advantage : …
,
(pp. 4-23)
.
2012
Persistent link: https://www.econbiz.de/10009707222
Saved in:
10
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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